All orders are processed within 3 to 5 business days to best efforts after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Orders over $69 get free Economy shipping.
From time to time we will provide free shipping offers or specials. If there is any question or conflict regarding periodic free shipping offers or specials and the terms of this Shipping Policy, the terms of this Shipping Policy will govern shipping costs.
Shipping rates are calculated based on the best rates available from USPS.
In-store pickup
You can skip the shipping fees with free local pickup at Prospector Theater, 25 Prospect Street, Ridgefield CT 06877. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9AM-10PM Monday-Sunday. Please bring your order confirmation email when you pickup your order.
Once your order is ready for pickup, it will be reserved and ready for 30 days. After 30 days, we may restock the contents of your order. We will make our best effort to fulfill your pickup order in a timely fashion should you contact us after the 30 day pickup window.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at help@prospectorpopcorn.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at help@prospectorpopcorn.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@prospectorpopcorn.org.
Please go to https://prospectorpopcorn.org/policies/refund-policy for a full explanation of our refund policy.
This Shipping Policy is subject to our Terms of Service and we reserve the right, at our sole discretion, to update, change or replace any part of the Shipping Policy by posting updates and changes to our website.
Warm Weather Shipping Policy
We strive to ensure your gourmet popcorn arrives in the best possible condition, even during warmer weather. As part of making and shipping our gourmet popcorn to you, we have evaluated every step of our process to best overcome higher temperatures, but there are things like weather conditions that we cannot control.
To maintain the quality of our popcorn, certain precautions are necessary during hot weather:
Shipping Conditions:
- We can ship chocolate products to areas experiencing warm weather if the transit time is three days or less. Our products are packed with ice packs and insulation when we find it necessary.
- During hot weather, shipments may need to be sent via 2-day shipping to ensure quality.
- Customers are responsible for selecting the appropriate shipping option at checkout based on the destination's weather conditions.
Warm Weather Tips:
- Ship your order to an office or a location where someone can receive the delivery directly during hot weather.
- If sending a gift, notify the recipient to expect a perishable delivery to ensure prompt collection.
Important Notes - Packages left outdoors:
- We are not responsible for packages left unattended outdoors upon delivery. To avoid this, please make sure someone is available to receive your package.
100% Satisfaction Guarantee:
- Despite the challenges posed by warm weather, we 100% guarantee the satisfaction of every customer. If you encounter any issues with your delivery, please contact us immediately, and we will make it right.
By taking these steps, we ensure that your delicious popcorn arrives in perfect condition, no matter the weather. Thank you for your understanding and cooperation!
